Park Hall Country Cottages Terms and Conditions

·          Contract - A booking contract is entered into between Park Hall Country Cottages and the Client upon receiving guaranteed payment information from the Client in the form of debit or credit card details guaranteeing payment for the booking or upon receipt of a deposit payment. A booking contract is binding when Park Hall Country Cottages receives and accepts the guaranteed credit or debit card payment details or deposit payment. A confirmation letter will be sent to the Client by postal system or email and will be subject to availability and receipt of the required payment details. The booking contract will be subject to all the terms and conditions below. All booking contracts are non transferable.

·          Deposits - A deposit of £50 per person for bookings between two and seven nights is payable if the booking is made more than three calendar months prior to the arrival date. For bookings exceeding seven nights a deposit of one third of the total amount payable is due at the time of making the booking. For bookings made less than three calendar months prior to arrival both the deposit and the balance of the full amount is payable upon booking. All booking deposits are non-refundable; this includes all guaranteed payments made at the time of the booking by telephone or email using a credit or debit card. The balance of the full amount of the agreed rental for the cottage is due on or before three calendar months prior to arrival. Payments by credit card will incur an additional 3.5% charge. Park Hall Country Cottages shall construe non-payment of the balance of the rental by the due date, as a cancellation of the booking. It is not compulsory but Clients may wish to consider taking out personal holiday insurance, including booking cancellation cover and should discuss this with their insurance agent.

·          Cancellations - You are recommended to take out travel and holiday cancellation insurance in case of any unforeseen changes to your planned arrangements. Any cancellation of a booking contract must be made in writing to Park Hall Country Cottages and sent to the address as shown on the confirmation letter. On receipt of notice of a cancellation, Park Hall Country Cottages will attempt to re-let the cottage for the period of the booking. If the cottage is re-let for part or full term of the booking period, Park Hall Country Cottages will refund the Client the amount received for the re-letting, up to the value of the amount the Client paid, less the full rental amount of any period not re-let and less the initial deposit paid.  All booking deposits are non-refundable; this includes all guaranteed payments made at the time of the booking by telephone or email using a credit or debit card. In the event of a cancellation of a spa relaxation treatment or romantic extras please allow 7 days notice prior to your arrival date to avoid a 50% charge of the total treatment price; cancellation within 48 hours and ‘No Shows’ will incur a 100% charge. All no shows or on the day cancellations will be charged the full amount of the accommodation including the price of any relaxation treatments or romantic extras that may have been booked in advance.

·          Damage & Breakages - A £100 ‘sterling cash only’ deposit against any damage or breakages is due from the Client upon arrival, which will be returned by Park Hall Country Cottages after departure, less any payment that may be due for any repair or replacement to any such damage or breakages. The Client is legally bound to reimburse Park Hall Country Cottages for repair, replacement or any additional cleaning charges on demand. It is therefore the Client's responsibility to ensure the cottage, its furniture, pictures, effects, fixtures and fixings both in and around the cottage are returned upon departure in the same state of repair and in the same clean and tidy condition as found upon arrival. Smoking is strictly not permitted in the cottages. Any Client found to have been smoking in any part of the cottages will be asked to leave immediately. The Client’s property including vehicles, their accessories and contents are left at the Client’s risk.

·          Liability - Park Hall Country Cottages, Park Hall, Park Farm, their owners, servants, employees or agents will not be responsible for any third party liability in respect of breach of contract, negligence, misrepresentation or otherwise.

·          Visitors - Park Hall Country Cottages and the facilities at Park Hall and Park Farm are for the use of the Clients as detailed individually and clearly shown by full name on the signed Booking Form and are only available for the date ranges as shown on the Booking Form. The number of Clients must not exceed the agreed number as shown on the booking form. Park Hall Country Cottages reserve the right to refuse entry to all Clients if this condition is not observed. Additional day visitors may be allowed to visit Park Hall Country Cottages and to use the facilities at Park Hall and Park Farm but only with prior arrangement and with the consent of Park Hall Country Cottages. A Day Visitor information sheet is available upon request.

·          Arrival & Departure - The arrival time for all Clients is between 4pm and 5pm on the day of arrival. Earlier or later arrival times may be arranged but only with the prior agreement of Park Hall Country Cottages. Park Hall Country Cottages will at all times endeavour to have available the cottage booked but there may be an occasion when an alternative cottage of a similar standard is provided. On the day of departure Park Hall Country Cottages require all Clients to have vacated their cottage and removed all their belongings before 10am. It takes six hours to prepare and clean each cottage to Park Hall Country Cottages very high standard and to provide the attention to detail that Clients enjoy receiving.

·          Pets/Dogs – Only small well-behaved dogs over the age of 18 months may be accepted but only with the prior written consent of Park Hall Country Cottages. The Client must detail the dog breed, age, sex and temperament on the Booking Form. All dogs are the responsibility of the Client and must be kept on a lead while out in the grounds of Park Hall Country Cottages, Park Hall and Park Farm. Dogs are not allowed in the cottage bedrooms. It is the Client's responsibility to ensure that they keep their dogs clean at all times and to ensure that their dog does not go onto any of the cottage furniture. Dogs must also not be left unattended in the cottage at any time. No other pets are allowed.

·          Housekeeping - It is the Client's responsibility to ensure the cottage is returned upon departure in the same state of repair and in the same clean and tidy condition as found upon arrival.  On request, maid service can be arranged during the Client's stay and payment will be agreed between Park hall Country Cottages and the Client. Failure to leave the cottage in the same condition as found upon arrival would result in an additional cleaning charge being incurred by the Client.

·          Lost Property - It is the Client's responsibility to ensure all their belongings are removed from the cottage at departure. Park Hall Country Cottages accepts no liability in respect of any items left behind. All lost property items found by the housekeeper will be kept for a maximum of 12 weeks awaiting collection. For all lost property items not collected by the Client a £15 handling fee and the full cost of postage and packaging will be charged for each item returned on request to the Client using a postal or courier system.

·          Right of Entry – Park Hall Country Cottages will be allowed the right of entry to the cottage at all reasonable times to inspect and undertake any necessary repairs or maintenance.

·          Safety – Clients must accept responsibility for their own and their children’s safety and remember that Park Farm is a busy working farm.  Children should not be allowed to roam unsupervised around the farm and grounds or be left unattended. Extra care must be taken when using the barbecue and please ensure children are supervised at all times near all cooking appliances.